FAQ


What is VantaLocker?
VantaLocker is a curated destination for obtainable luxury — offering both pre-owned and new pieces from sought-after brands. Every item is selected to deliver timeless style and elevated quality.  


Are your items authentic?
Yes. We take authenticity seriously. Each item is carefully reviewed before being listed. In rare cases where authenticity is uncertain, the item will not be sold.


Do you sell used items?
Yes — many of our pieces are pre-owned. This allows us to offer luxury fashion at accessible prices while promoting sustainability.


Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 2–4 business days depending on your location.


Do you offer free shipping?
Yes, we offer free standard shipping on all orders.


Do you ship internationally?
Currently, we ship within the U.S. (you can expand this later if needed).


Returns & Refunds

Do you accept returns?
Yes. We offer free returns within 7 days of delivery.


What condition must items be returned in?
Items must be returned in the same condition as received — unworn, unaltered, and with original packaging if applicable.


How long do refunds take?
Once your return is received and inspected, refunds are processed within 3–5 business days.


Products & Sizing

Are all items in perfect condition?
Most items are in excellent condition. Any noticeable flaws will always be clearly stated in the product description.


How do I know if an item will fit me?
We provide sizing details in each listing. If you need additional measurements, feel free to contact us.


Sustainability

What does “sustainable luxury” mean?
We extend the life cycle of high-quality fashion by offering pre-owned pieces, reducing waste while maintaining luxury standards.


Selling to Vanta Locker

Can I sell my items to you?
Yes. We accept select pieces that meet our brand standards. Contact us with photos and details to get started.


Support

How can I contact you?
For any questions, reach out via email or our contact page. We typically respond within 24 hours.